Refund & Cancellation Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Overview

At Funbook Digital, we are committed to providing high-quality IT services and solutions. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.

We understand that circumstances may change, and we strive to be fair and reasonable in our approach to refunds and cancellations while protecting the interests of both our clients and our business.

2. Service Categories

Our refund and cancellation policies vary depending on the type of service:

• Custom Development Projects: Web development, mobile apps, software customization
• Ongoing Services: IT support, maintenance, hosting
• Consulting Services: Strategy, analysis, audits
• Training and Workshops: Technical training, workshops
• Cloud Services: Cloud migration, infrastructure setup

3. Cancellation Policy

3.1 Custom Development Projects

Before Project Commencement:

• Full refund available if cancellation occurs within 48 hours of signing the agreement
• 75% refund available if cancellation occurs within 7 days of signing
• 50% refund available if cancellation occurs before actual development begins

During Project Development:

• Payment for completed work phases will be retained
• Refund calculated based on remaining project scope
• Minimum 30 days notice required for cancellation
• Cancellation fee of 20% of remaining project value may apply

3.2 Ongoing Services

Monthly Services:

• 30-day notice required for cancellation
• Refund for unused portion of current billing cycle
• No cancellation fee for monthly services

Annual Services:

• 60-day notice required for cancellation
• Refund for unused months, minus 10% administrative fee
• No refund for first 3 months of annual contracts

3.3 Consulting Services

• 24-hour notice required for cancellation
• Full refund for unused prepaid hours
• No refund for consultations already conducted

4. Refund Eligibility

4.1 Eligible Circumstances

Refunds may be issued in the following situations:

• Service not delivered as per agreed specifications
• Significant delays caused by our team (beyond agreed timelines)
• Technical issues preventing service delivery
• Our inability to fulfill contractual obligations
• Mutual agreement to terminate services

4.2 Non-Eligible Circumstances

Refunds will not be issued for:

• Change of mind after service delivery
• Delays caused by client's actions or inactions
• Third-party service failures beyond our control
• Completed work that meets agreed specifications
• Services used for more than 90 days
• Disputes arising from scope changes

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a written refund request to billing@funbookdigital.shop
2. Include your project details, invoice number, and reason for refund
3. Provide supporting documentation if applicable
4. Allow 5-7 business days for review and response

5.2 Refund Processing

Once approved, refunds will be processed:

• Within 10-15 business days of approval
• To the original payment method used
• Bank transfer refunds may take 3-5 additional business days
• Credit card refunds typically appear within 5-10 business days

6. Partial Refunds

6.1 Calculation Method

Partial refunds are calculated based on:

• Work completed vs. total project scope
• Time elapsed vs. total project timeline
• Resources allocated and utilized
• Deliverables completed and accepted

6.2 Minimum Refund Amount

Partial refunds will only be processed if the amount is ₹1,000 or more. Smaller amounts may be credited to future services.

7. Dispute Resolution

7.1 Internal Review

If you disagree with our refund decision:

• Submit an appeal within 30 days of the decision
• Provide additional documentation or evidence
• Request a review by our senior management
• Participate in a discussion to resolve the matter

7.2 External Mediation

If internal resolution fails, disputes may be resolved through:

• Professional mediation services
• Industry arbitration panels
• Legal proceedings as a last resort

8. Special Circumstances

8.1 Force Majeure

In case of force majeure events preventing service delivery:

• Full refund for services not yet delivered
• Partial refund for incomplete services
• Option to reschedule services when possible

8.2 Company Closure

In the unlikely event of business closure:

• All eligible refunds will be processed
• Clients will be notified within 30 days
• Refunds will be prioritized based on payment dates

9. Quality Assurance

9.1 Service Standards

We maintain high service standards through:

• Regular quality reviews
• Client feedback incorporation
• Continuous improvement processes
• Professional development of our team

9.2 Satisfaction Guarantee

We offer a satisfaction guarantee that includes:

• Free revisions within agreed scope
• Bug fixes for 90 days post-delivery
• Performance optimization if needed
• Documentation and training provision

10. Payment Gateway Refunds

10.1 Processing Fees

Payment gateway charges are generally non-refundable, but:

• We absorb gateway fees for our error-related refunds
• Client-initiated refunds may deduct gateway charges
• Annual service refunds include gateway fee reimbursement

10.2 Currency Conversion

For international transactions:

• Refunds processed in original currency
• Exchange rate differences are client's responsibility
• Bank charges may apply for international transfers

11. Record Keeping

We maintain detailed records of:

• All refund requests and decisions
• Transaction histories and communications
• Project progress and deliverables
• Client feedback and satisfaction scores

12. Policy Updates

This policy may be updated to reflect:

• Changes in business practices
• Legal and regulatory requirements
• Industry best practices
• Client feedback and suggestions

Clients will be notified of significant policy changes via email and website updates.

13. Contact Information

For refund requests, questions, or concerns:

14. Frequently Asked Questions

Q: How long does the refund process take?

A: Refunds are typically processed within 10-15 business days of approval, though bank processing may take additional time.

Q: Can I get a refund if I'm not satisfied with the final product?

A: If the deliverable doesn't meet agreed specifications, you may be eligible for a refund. However, dissatisfaction with work that meets specifications may not qualify for a refund.

Q: What happens to my refund if I paid in installments?

A: Refunds are calculated based on total payments made, and the refund will be processed to the original payment methods proportionally.

Q: Are there any cancellation fees?

A: Cancellation fees may apply depending on the service type and timing. These are outlined in your service agreement.

Q: Can I transfer my payment to another service instead of getting a refund?

A: Yes, we offer the option to transfer payments to other services, subject to mutual agreement and applicable terms.

We are committed to fair and transparent business practices. This policy is designed to protect both our clients and our business interests.